Welcome to Recovease
Incoming BPO
Solution For Your Needs
Our Clients
Features
Gain Insights From
Every Interaction.
Multi Language Support
English , Hindi, Marathi, Kannad , Telagu, Bengoli, Malyalam , Tamil,
Professional Stuff
Equipment , Software , Training and Certification, Professional Development, Ethics and Compliance,
Weekly Report
Calls Handled ,Average Handle Time (AHT), First Call Resolution (FCR), Customer Satisfaction (CSAT).
Sales & Lead Generation
Generate qualified leads for your business through inbound and outbound marketing techniques. Identify and target potential clients based on specific criteria. Nurture leads through personalized content and follow-up campaigns.
Inbound/Outbound Telecalling
Engage with customers and prospects through inbound and outbound phone calls. Provide exceptional customer service and support. Generate leads, qualify prospects, and close deals.
Collection & Debt Collection
Recover outstanding debts efficiently and professionally. Implement customized collection strategies to maximize recovery rates. Maintain compliance with industry regulations and ethical standards.
Customer Cervices
Deliver exceptional customer experiences across multiple channels. Resolve customer inquiries, complaints, and issues promptly and effectively. Build strong customer relationships and increase customer satisfaction.
Services
What Service We Offer
With a deep understanding of the BPO sector, we specialize in delivering a comprehensive suite of services tailored to meet the diverse needs of our clients.
Why Choose Us
We Are Focused On Making Your Process A Success
Save Time And Money
24/7 Consultant Availability
Scale Your Business
How We Work
We Communicate To Get Your
Business to The Next Level
Reporting / Real Time Analysis
• Daily Intraday Performance Analysis • Daily Conformance and Productivity Reports • Weekly Root Cause Analysis • Monthly Business Review Decks
Schedule Efficiency
• Weekly / Bi Weekly Schedules • COPC Scheduling efficiency • Intraday Staffing Compliance • Weekly staffing Reviews • Agent Workstation
Forecast Accuracy
Normalization • Time series • Regression • Averaging Principles • Holiday & Special Days
Headcount Optimization
• Requirement Calculation • Erlang and Workload • Shift Inflexibility • Multi Skilling • SLA / TAT Calculator • Volume Backlog • Footfalls • Non-Production Ratios • Headcount Bulge • Chat / Email Modalities
Needs Experience BPO Services?
Recovease is a leading provider of Business
Process Outsourcing (BPO) services, with
extensive experience spanning many years
in both national and international outbound
and inbound processes.