RECOVEASE

Welcome to Recovease

Incoming BPO
Solution For Your Needs

Our Clients

Features

Gain Insights From
Every Interaction.

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Multi Language Support

English , Hindi, Marathi, Kannad , Telagu, Bengoli, Malyalam , Tamil,

Professional Stuff

Equipment , Software , Training and Certification, Professional Development, Ethics and Compliance,

Weekly Report

Calls Handled ,Average Handle Time (AHT), First Call Resolution (FCR), Customer Satisfaction (CSAT).

Sales & Lead Generation

Generate qualified leads for your business through inbound and outbound marketing techniques. Identify and target potential clients based on specific criteria. Nurture leads through personalized content and follow-up campaigns.

Inbound/Outbound Telecalling

Engage with customers and prospects through inbound and outbound phone calls. Provide exceptional customer service and support. Generate leads, qualify prospects, and close deals.

Collection & Debt Collection

Recover outstanding debts efficiently and professionally. Implement customized collection strategies to maximize recovery rates. Maintain compliance with industry regulations and ethical standards.

Customer Cervices

Deliver exceptional customer experiences across multiple channels. Resolve customer inquiries, complaints, and issues promptly and effectively. Build strong customer relationships and increase customer satisfaction.

Services

What Service We Offer

With a deep understanding of the BPO sector, we specialize in delivering a comprehensive suite of services tailored to meet the diverse needs of our clients.

Why Choose Us

We Are Focused On Making Your Process A Success

Save Time And Money
24/7 Consultant Availability
Scale Your Business
How We Work

We Communicate To Get Your
Business to The Next Level

Reporting / Real Time Analysis

• Daily Intraday Performance Analysis • Daily Conformance and Productivity Reports • Weekly Root Cause Analysis • Monthly Business Review Decks

Schedule Efficiency

• Weekly / Bi Weekly Schedules • COPC Scheduling efficiency • Intraday Staffing Compliance • Weekly staffing Reviews • Agent Workstation

Forecast Accuracy

Normalization • Time series • Regression • Averaging Principles • Holiday & Special Days

Headcount Optimization

• Requirement Calculation • Erlang and Workload • Shift Inflexibility • Multi Skilling • SLA / TAT Calculator • Volume Backlog • Footfalls • Non-Production Ratios • Headcount Bulge • Chat / Email Modalities

Needs Experience BPO Services?

Recovease is a leading provider of Business
Process Outsourcing (BPO) services, with
extensive experience spanning many years
in both national and international outbound
and inbound processes.